FAQ

Tickets

How much are tickets?


General admission ticket prices start at $24. Farichaild Member tickets start at $19. Tickets for children 2 and under are free. For a full list of prices, and to purchase tickets, please visit our ticketing page.

Additionally we have a limited number of these tickets available at the Box Office day of on a first-come-first-serve basis.* While we recommend buying tickets online in order to save your spot, if you do want to buy at the Box Office, we suggest coming early.




What dates are you open?


NightGarden 2021 runs from Nov 12- Jan 2. For a full list of dates, and to see blackout dates, please visit our ticketing page. Please do not go to the Gardens on those blackout dates as there will be no tickets for sale!




Where is the NightGarden location?


We are located at the Fairchild Botanical Garden, 10901 Old Cutler Rd, Coral Gables, FL 33156 Hours of operation: 6pm-10pm during the week. 6pm-11pm Friday and Saturday. We are open from 6p-1am on New Year’s Eve

Parking: Parking is free, parking attendants will direct you upon your arrival.




Why didn't I get my tickets in my email?


Please check your spam folder first and do a search in your inbox for "Showclix." If you still don't see it, send an email to support@showclix.com




Can I exchange or refund my ticket?


While tickets are non-refundable, they can be exchanged for a $5 fee per ticket by going to the Box Office on the day you wish to exchange it. Exchanges are subject to availability, so please check to make sure the new date you want is not sold out first.

Please note that depending on the date selected, the price of your rescheduled ticket may increase or decrease.




What if it rains?


Tickets are rain or shine, but you can exchange your ticket for another day for a $5 fee.




How do I get member pricing?


You have to be a member of Fairchild Tropical Botanic Garden in order to get the pricing. If you are a member, select the member ticket options in Showclix, and you’ll be asked to present your Member ID upon arrival to the event. For more information and to see additional benefits of a Fairchild Membership, click here.




What if I’m late or early to the time I purchased?


No problem! You will still be able to enter, and we will still honor your ticket.




I forgot to print out my tickets!


That is okay too. We can scan the QR code on your phone from the email Showclix sends out.




What time do I go if a bought a Groupon?


Please come at the time listed on your ticket. If you arrive at a different time during operating hours, you’ll be let in based on availability.




Does my toddler need a ticket?


Children 2 years and younger are free!





The Experience

Is this a family friendly event?


Yes, it definitely is!




Is the experience ADA accessible?


Yes, the NightGarden is ADA accessible. However, there are some areas that may be difficult to navigate after periods of rain. In those cases, guests with wheelchairs and walkers may exchange their tickets at the Box Office on a new date at no charge.




What should I bring?


Bring your ticket, your photo ID, and if you are a Fairchild member, please bring your membership card. We recommend wearing shoes that you are comfortable walking long distances in. No outside food or drink is permitted.




Can I bring my dog?


ADA designated service animals are allowed, but pets, unfortunately, are not.




How long may I spend at the experience?


We estimate the journey through the NightGarden to take between 1-1.5 hours, but you are free to explore and enjoy our food and beverage selection at your leisure!




What is the NightGarden Fairy Quest?


The NightGarden Fairy Quest is an Augmented Reality game exclusive to The NightGarden. Help the Fairy Queen rescue the fairies trapped in The NightGarden, and unlock a secret puzzle! For more information, visit the App section of our site.




Are firearms allowed?


No, please be prepared to leave your weapon at home or in your car.

If someone witnesses or experience anything that puts someone safety or enjoyment of the show at risk, please inform security or a Nightgarden staff. We are here to provide a safe and enjoyable environment.





PLEASE NOTE:  The NightGarden is only open at night and because it is an outdoor area immersed in nature it can be dark in some areas. Neither NightGarden nor Fairchild Gardens will be liable for any harm or injury to any person at the Fairchild Gardens, nor for any loss or damage to any belongings or property. All guests enter the premises at their own risk. Guests must stay on the designated pathways and are strictly prohibited from climbing any walls, trees, installations or activations, destroying any plant or pathway, touching any audio visual components, or disrupting other guests’ experience and may be asked to leave by management if found doing any of the foregoing.

NightGarden will operate in compliance with state and venue regulations and has implemented enhanced health and safety measures in an effort to limit transmission of COVID-19; however, all guests are reminded that COVID-19 is an extremely contagious disease that can lead to severe illness or death, and by agreeing to these terms you assume all risks related to exposure. Do not enter the NightGarden experience if you do not wish to be subject to the foregoing.